IT Portal Blog | Product Updates & IT Industry Insights

Discover how a strong software documentation tool integrates license tracking for easier compliance and audits. Practical best practices inside.

This MSP onboarding checklist helps providers onboard clients smoothly with clear steps, documentation, and structured handoff processes.

Start discovering your assets today with IT asset discovery tools designed for MSPs. Automated discovery scans your environment in minutes, revealing hidden assets, shadow IT, and compliance gaps instantly.

Major release featuring 70% faster login times, SMTP expiration notifications, ConnectWise Automate REST API integration, and enhanced device management capabilities.

Learn how to document IT Standard Operating Procedures (SOPs) with templates, real examples, and best practices for MSPs and IT teams. Comprehensive guide to creating SOPs that improve consistency, reduce risk, and support compliance.

Learn how to document IT processes with a practical framework for IT teams and MSPs to reduce risk, improve consistency, and scale operations confidently.

We've dramatically improved login speed and reliability with behind-the-scenes authentication enhancements that make accessing IT Portal faster than ever.

Newsletter highlighting comprehensive updates from versions 4.5.29 through 4.5.41, featuring major improvements like Duo MFA integration, Cloudflare integration, and a forthcoming .NET Core login performance enhancement.

New integration with CrushBank enables automatic syncing of IT documentation into an AI-powered search platform, helping IT support teams quickly find and leverage documentation.

Monthly newsletter discussing performance improvements and evolving documentation for Managed Service Providers (MSPs). Highlights recent security enhancements, UI improvements including subfolder support and updated data grids.

Rewst integration offers MSPs an automation platform to streamline documentation, device management, and workflow synchronization.

Survey invitation offering $20 or 10% off next month's billing as an incentive for completing our customer feedback survey.

Comprehensive update featuring security enhancements for API access and user permissions, UI improvements with dynamic contact support and navigation menu changes.

Introducing SharePoint and Teams Migration/Import options, enhanced security features including Export Access and Password Logs, UI improvements with Skills Dashboard and Sub Folders.

Critical performance update addressing caching system slowdowns for both on-premise and cloud solution customers. Improves system performance especially for partners with larger data sets.

Major update upgrading to .NET Core 9.0 with new security options, navigation menu improvements, and admin management enhancements.

Upcoming integration with Invarosoft's Warranty Wizard to display warranty information directly within IT Portal for Dell, HP, and Lenovo devices.

Dramatically faster crawl search powered by SQL Full Text Search technology, new UI features like device import preferences, admin settings updates, and Autotask integration improvements.

Microsoft is discontinuing basic authentication for SMTP in Microsoft 365. IT Portal advises users to transition to alternative authentication methods.

Major performance improvements resolving intermittent delays in object access, along with UI enhancements including configuration options, DataGrid updates, and theme refinements.

New software integrations added including LionGard, ConnectWise Control (ScreenConnect), Splashtop, and CloudBlue. Enhanced password management features and DataGrid updates.

Introducing two powerful new add-ons: Portal Rotate for automated password rotation and My Portal for personalized client password management.

Mandatory security update for on-premises customers to upgrade to Microsoft ASP.NET Core 7.0.14, addressing critical vulnerabilities.

Announcing Microsoft Open AI Integration in beta, allowing users to analyze and organize large amounts of data. New navigation menu with caching and Active Directory import with Windows 11 support.

UI enhancements and backend migration preparations, introducing improvements across various features like two-factor authentication, credential management, and interface design.

Version 4.3.13 introduces three new editor modes (Classic, Document, and Inline), enhanced datagrid column filtering, site-level permissions, and improved password sharing.

Update addresses an issue where KB (Knowledge Base) expiration email notifications were not being sent.

New features including Microsoft Intune Integration, Meraki Integration, haveibeenpwned Integration, Azure AD Group Sync, News Feed, and Browser Plugin updates.

Network discovery, migration processes for IT Glue, Hudu, PassPortal, and Confluence, enhanced company reporting, HEIC image support, and browser plugin updates.

New feature allows users to discover network devices by scanning IP networks for SNMP-capable devices.

New features including Yubikey support, Office/PDF document indexing, mass editing in datagrids, and various UI and admin changes.

IT Portal achieves SOC 2 Type II audit compliance, demonstrating commitment to high security standards for their SaaS platform.

New features including a drawing tool, 3CX integration, KB approval process, and various UI and administrative enhancements.

Security update addressing an issue where specific company security settings were not being applied to users of the browser extension.

New mobile app for IT Portal requiring download from Apple and Google app stores. Seeking feedback from Microsoft Partners about improving Office 365 integration.

64 new improvements and features including DUO support, global themes, enhanced security measures, and various updates to passwords, editor, forms, and reporting.

IT Portal reassures partners that their services are not affected by the Log4j vulnerability because they do not use Java.

Major update with over 100 new improvements including SharePoint integration, dynamic main contacts, tags, relationship diagrams, and various enhancements.

IT Portal's commitment to enhancing cybersecurity, highlighting ongoing efforts to obtain SOC 2 Type 2 certification and recommending users upgrade to Portal version 4.

Major update with over 100 new improvements and features focused on password management, integrations, and performance enhancements for enterprise users.

IT Portal reassures customers that they do not use the Kaseya VSA product impacted by the recent ransomware attack.

Performance issues with IT Portal Version 3 navigation bar addressed. Announces upcoming Version 4 release in July.

IT Portal moves to a bi-weekly bug fix release cycle and quarterly feature updates. Aims to improve stability and provide more rigorous testing.

Security alert about a vulnerability where encryption keys could potentially be accessed with physical server access. Cloud instances automatically updated.

IT Portal partners with Microsoft's 365 Cloud Storage Partner Program, allowing users to view and potentially edit office documents online without downloading.

IT Portal partners with HaloPSA to provide integration that syncs companies, contacts, contracts, and devices directly into the IT Portal.

Chrome extension allows users to find and access account, device, and local passwords directly from IT Portal. Available for Enterprise or annual Pro/Standard plan users.

Explains how MSPs can perform bulk operations on portal objects such as moving objects between companies, marking devices out of service, deleting accounts, or changing classifications.

New feature for securely storing and managing QR codes for two-factor authentication (2FA). Centralizes one-time password access for engineering teams with logged access.

Import script allows MSPs to collect comprehensive device and user data through RMM tools, with ability to update and push local user passwords to IT Portal.

MSPs can use Portal Export to provide customers with complete data export when ending business relationships. Tool allows data delivery via web server or USB.

Two methods for MSPs to control customer access to sensitive information: assigning access to individual login accounts and creating user groups with restricted permissions.

MSPs help clients adapt to remote work by documenting technological changes and configurations. Emphasizes the importance of comprehensive IT documentation.

Support team seeks user feedback to finalize Version 4 of the platform, focusing on improvements like new PDF reporting engine, advanced searches, and Office 365 document integration.

Warning about the risks of publicly exposing IT Portal login addresses online. Provides recommendations for securing portal access using two-factor authentication, VPN, and IP restrictions.

IT Portal partners with Myki to provide extended password management capabilities, allowing users to access IT Portal credentials through Myki's browser and OS plugins.

IT Portal team encourages IT professionals to use the reduced workload during the pandemic to thoroughly document their infrastructure and networks.

Major updates featuring new mobile app, integrations with VMware and SolarWinds, and over 200 improvements. Introduces certificate documentation, image rotation, QR code generation, and redesigned billing portal.

Major platform updates including enterprise features, new integrations with RMM and PSA tools, and performance improvements. Announces 92 improvements and 93 bug fixes, introducing SAML integration and theme customization.

Significant update introducing new integrations with RMM tools like ConnectWise, NinjaRMM, and Atera, along with enhanced features such as new Scoreboard and improved documentation capabilities.

IT Portal encourages current customers to submit testimonials about their experience with the platform. Aims to collect user feedback and showcase the platform's capabilities.

Significant update featuring performance improvements making the UI 10x faster, seven color themes, and new forms functionality.

Enhanced branding capabilities for organizations wanting to customize their portal experience with their own domain and visual identity.

Scheduled maintenance notice for US East Coast Cloud operations transition.

Scheduled maintenance notice for US East Coast Cloud operations moving to the west coast.

Interface improvements and minor bug fixes release with scheduled cloud deployment for US, Canada, EU and Australian customers.

IT Portal expands international service offering with new data centers in the US, UK, and AU, introducing an onPremise Unlimited User Edition.

Holiday greeting from IT Portal, wishing recipients success and prosperity for the upcoming year.

IT Portal upgrades security platform to combat DDOS and improve performance for overseas customers.

New demo video showcasing IT Portal's features and capabilities including company management, network features, security options, and accessibility tools.

Introduction of custom fields to enhance infrastructure documentation, allowing users to create field groupings called Templates.

IT Portal mobile app now available on Apple App Store, with Android and Windows versions coming soon.

IT Portal relocating web and API servers to new IP address range. Maintenance scheduled for December 31st.

IT Portal upgrading cloud infrastructure, mobile support, and introducing new features like Google Authenticator and Company KBs.