One agent, both environments
If you've ever downloaded the VMware data-collection agent from IT Portal and pointed it at a standalone ESXi host instead of a vCenter — and watched it come back with nothing — that's fixed.
The same agent now works against both. Standalone ESXi hosts, full vCenter deployments, and everything in between. One download, one scheduled task, one place to look at your VM inventory.
Why this matters
Not every customer runs vCenter. Smaller sites, branch offices, lab environments, and DR targets often run a handful of VMs on a single ESXi host with no vCenter in front of it. Until now, those hosts were a blind spot in your IT Portal VM inventory unless you went out of your way to stand up vCenter just for documentation.
That blind spot is gone. Wherever your VMs live, the Portal can see them.
What's new
- Automatic detection. The agent figures out on its own whether it's talking to vCenter or a standalone ESXi host and uses the right collection method for each.
- Same Portal experience. Hosts and VMs show up under Viewpoints exactly the same way. No new menus to learn, no new screens.
- Clearer error messages when something goes wrong. If the API user lacks the permissions ESXi needs, the agent now tells you exactly that — in plain English — instead of failing silently with an empty CSV.
- Self-healing credential cache. If the saved credentials stop working, the agent clears them automatically so the next run can prompt for a fresh login.
How to get it
If you're a cloud customer, you already have it. Just re-download the VMware agent from Admin Settings → Site Settings → Integrations → Data → VMware, drop it on your collection machine, and you're set.
For step-by-step setup, including the standalone-ESXi notes, see the VMware integration article in the knowledge base.
Availability
Available now. No release upgrade required — just re-download the agent for any virtual center or ESXi host you want to add.
