Now available in IT Portal 4.6.29
Stability first, without standing still
When your team documents, secures, and supports clients out of IT Portal all day, the last thing you want is for the ground to shift under you. That's exactly what our LTS (Long-Term Support) channel is built for: a stable, proven build that stays put, receiving important fixes and security updates without the churn of bigger changes. It's the dependable foundation for teams that value predictability above all.
But stability shouldn't mean falling behind. Our Edge channel keeps every new feature, integration, and refinement flowing the moment it's ready, so the teams that want to move fast always can.
Now you decide which one fits:
- LTS (Long-Term Support) — steady and predictable. It only changes when it needs to, so what works today keeps working tomorrow. The right home for teams that prize reliability and minimal disruption.
- Edge — always current, with the newest capabilities the day they ship. The right home for teams that want the latest and greatest first.
Both channels are fully supported and secure. The difference is simply how much change you want, and when.
Try both, then commit
The best part: you're not locked in. You can switch between channels and test both before deciding what's right for your organization — run Edge to preview what's new, then settle back onto LTS for day-to-day stability, all with your data intact on either side.
Wherever you're working, a small channel badge appears in the top bar — amber for Edge, green for LTS — so there's never any question about which build you're on. Hover over it and it lights up; click it and, if your organization allows it, you can move your own session to the other channel in one step to see it for yourself.
For cloud customers
If your portal is hosted with us, switching channels is instant — there's nothing to install.
- Administrators set the channel for the whole organization under Site Settings → Site Options → Release Channel.
- You can also decide whether individual users are allowed to move their own session between channels, or whether everyone stays on the organization's chosen channel. When self-switching is turned off, users are kept on the right site automatically.
- Moving your session never changes your data or your organization's setting — it simply takes you to the other channel's site, where everything you already have is waiting.
For on-premise customers
Running IT Portal on your own servers? You're in full control of when you move.
- Under Site Settings → Licensing & Updates, you'll see the channel you're currently on and can check for and switch between Edge and LTS on your schedule.
- If an update ever isn't the right fit, you can restore the previous version and get back to a known-good state.
This gives on-premise teams the same choice as our cloud customers — test Edge for the newest features, or settle onto LTS for maximum stability — on their own timeline.
Run into something? Tell us right away
We've also made it easier to flag a problem no matter which channel you're on. A Report an issue link now sits at the bottom of the menu, so if anything looks off you can reach the team in a couple of clicks.
Availability
Edge and LTS release channels are available now in IT Portal 4.6.29. Want a hand deciding which channel fits your team? Reach us any time at [email protected].
