Flat per-user pricing stops making sense at 50 users.
Hudu is a good product and a fair deal for a small team. But its single flat rate never drops — so the bigger you get, the more you pay per person. IT Portal's volume pricing goes the other way: 26% lower than Hudu at 25 users, 48% lower at 50+, with network discovery, a 90-day guided onboarding program, and a free Hudu importer included.
The differences that matter at 20+ users
| IT Portal | Hudu | |
|---|---|---|
| Per-user pricing | $20/user/mo at 20–35 users, dropping to $14/user at 51–100, with flat-rate tiers at 36–50 and 101–125. Volume lowers your rate. | $27/user/mo billed annually ($30 monthly) — one flat rate at every team size. |
| Cost at 75 users (5 years) | $63,000 at list, or $47,250 on a 3-year term. | $121,500. |
| Network discovery | Included — Active Directory scanning, SNMP scanning, RMM script integration, direct scripts, and Excel import. | Hudu Radar, a paid add-on: $529–$5,389/year depending on collector count. |
| Onboarding | Dedicated 90-day white-glove program included — assisted migration, integration setup, compliance review. | Self-serve, with optional hands-on migration help from $199. |
| Evaluation window | 90-day money-back guarantee, plus an instant live demo. | 14-day free trial, no credit card. |
| Migration from Hudu | Free single-command importer — companies, sites, contacts, devices, credentials, KB articles, and relationships, with custom fields preserved. | — |
| Multi-location structure | Sites → Facilities → Cabinets → IP Networks, with Synopsis View across your whole client base. | Flat company/asset model with linked relationships. |
| Deployment | Managed cloud (US, CA, UK, EU, AU) and on-premises on Windows Server with IIS and SQL Server. | Cloud and self-hosted (Docker) at the same price. |
| Offline copy of your data | Portal Export Tool produces a complete read-only copy deployable to a USB drive or isolated server. | Standard data export. |
| Contract | None — month-to-month, with optional 1–3 year terms for deeper discounts. | None — month-to-month or annual. |
Hudu figures from hudu.com/pricing — verified 2026-09-22, updated quarterly. Spot an error? Tell us at [email protected] — we keep this comparison fair and current.
Where the two platforms actually diverge
💰 The gap widens as you grow
Hudu charges $27/user/month at every size — the same rate whether you have 12 technicians or 120. IT Portal's rate falls as you add people. At 25 users, that's $500/month versus Hudu's $675 — $30,000 vs $40,500 over five years, or 26% lower. At 75 users, IT Portal drops to $14/user: $63,000 vs $121,500 over five years — 48% lower, rising to 61% on a 3-year term. If you expect to grow, that difference compounds every month you stay.
📡 Network discovery without the add-on
Hudu sells network discovery separately as Hudu Radar — $529/year for 5 collectors, up to $5,389/year for 500. IT Portal includes five automated import methods in the base platform: Active Directory scanning, SNMP scanning, RMM script integration, direct scripts, and Excel import — plus automated device-configuration uploads with version comparison for switches and firewalls. Budget the add-on when you compare the quotes; it is a real line item at MSP scale.
🥳 90 days of guided onboarding, not 14 days of trial
Hudu's model is self-serve: a 14-day free trial, with optional hands-on migration help from $199. That works well for a small team that wants to move fast. At 20+ users, migrating documentation is an operational project, not a weekend — so every IT Portal account gets a dedicated 90-day guided onboarding program at no cost: assisted migration, PSA/RMM/SSO/Active Directory integration setup, and a compliance-readiness review, with hands-on guidance through full adoption. Backed by a 90-day money-back guarantee, you get six times the evaluation window. See the onboarding program.
🏢 Structure built for multi-location clients
Hudu organizes around companies and linked assets, which is clean and fast for straightforward environments. IT Portal models the physical world: Sites → Facilities → Cabinets → IP Networks. If your clients have branch offices, distribution centers, or campuses — or you are documenting rack elevations and IP space across dozens of locations — that hierarchy is the difference between documentation that mirrors reality and documentation you fight. Synopsis View then surfaces underutilized licenses and redundant services across your entire client base.
🛡️ Regulated and Windows-first environments
Both platforms offer self-hosting — this is not a checkbox difference, it is a difference in kind. Hudu self-hosts via Docker. IT Portal's on-premises deployment runs on Windows Server with IIS and SQL Server, inside your existing domain, backup, and patching regime — which is what defense contractors under CMMC, healthcare under HIPAA, and government under FISMA are usually required to demonstrate. Managed cloud is available in US, Canada, UK, EU, and Australia data centers for data-residency mandates, and IT Portal holds SOC 2 Type II.
💾 Business continuity built in
The Portal Export Tool produces a complete offline copy of your documentation in read-only web format — deployable to a USB drive or an isolated server — so an internet outage or SaaS incident never locks you out of your runbooks. Standard data exports give you your data back; they don't give you a working, browsable copy of it during the outage when you need the runbook most.
Moving off Hudu takes one command
🧭 A free, purpose-built Hudu importer
We built and published a free single-file importer that reads a standard Hudu sync export and writes it into an IT Portal tenant in one command — companies, sites, contacts, devices, credentials, knowledge base articles, and the relationship graph between them. HTML notes and custom fields are preserved, so the structure you spent months standardizing in Hudu survives the move. A real production migration pushed roughly 1,700 records into a fresh tenant. Read how the importer works.
🔒 Evaluate in parallel, leave whenever
Neither platform locks you into a long contract, so you can run both side by side while you decide — and our 90-day money-back guarantee makes that evaluation genuinely risk-free rather than a 14-day sprint. If it isn't a fit, your data exports completely, including the full offline read-only copy. We would rather you leave easily than stay reluctantly; that is the same standard we ask you to hold Hudu to.
Run the numbers on your team size.
Get instant access to a fully-populated demo, or start your guided onboarding — no contract, 90-day money-back guarantee.
Sources
- Hudu pricing ($27/user/month billed annually, $30 monthly), contract terms, trial terms, and Hudu Radar add-on tiers ($529–$5,389/year): hudu.com/pricing — verified 2026-09-22, reviewed quarterly.
- Hudu migration tooling and pricing (free community migration script; hands-on migration from $199): hudu.com/itglue-alternative — verified 2026-09-22.
- Five-year cost figures are list price multiplied over 60 months at each platform's published per-user rate for the stated team size, excluding add-ons. Your quote may differ — ask both vendors for one.
- IT Portal pricing, onboarding program, and volume tiers: our pricing page and onboarding program.
- Hudu → IT Portal importer, including the production migration described: Migrate from Hudu to IT Portal.
Competitor claims are drawn from public sources at the dates noted. Spot something outdated or unfair? Email [email protected] and we'll correct it.
