Your documentation is your business. Where's the backup?
Every client engagement, every device, every password, every runbook — it all lives in your IT Portal tenant. That's exactly what makes it valuable. It's also exactly what makes losing access to it, even for a few hours, a very bad day.
Introducing PortalSync. A complete, always-current copy of your IT Portal tenant in a second location of your choosing. Cloud or on-premise. Same region, or somewhere safer. Yours to log into the moment you need it.
Ships with release 4.6.27 in Q3 2026.
The peace of mind, in one sentence
When the cloud is unreachable, when the office loses power, when ransomware locks the primary, when a hardware failure takes the on-premise server down — your team logs into the mirror, same data, same UI, same passwords, and keeps working.
Common ways customers use it
- Cloud customers keep an on-premise mirror as a safety net against regional outages.
- On-premise customers keep a cloud mirror as offsite backup against hardware loss, fire, flood, or ransomware.
- Multi-region MSPs mirror between regions for regulatory continuity.
- MSPs in transition rehearse big admin changes against a continuously-refreshed copy before touching production.
- Acquiring MSPs onboard a newly-acquired team's tenant into theirs (or vice versa) without manual re-keying.
Why it's safer than any backup file
A traditional backup is bytes on a disk. To use it, you restore it. That takes time, expertise, and the assumption that whatever software reads the backup is itself available when you need it.
PortalSync's "backup" is a running portal. The day something goes wrong with the primary, you don't restore anything. You change a URL. Your team is already logged in.
Everything is included — companies, sites, contacts, devices, passwords (audit-logged, end-to-end encrypted), documents, KB articles, custom fields, templates, attached files, drawings, sheets, relationships, even your form submissions. If it's in the source portal's UI, it's in the mirror.
Pricing — discounted for existing customers
PortalSync itself is free. It requires an active IT Portal tenant on both sides — the primary and the mirror.
For existing customers using PortalSync as a disaster-recovery solution — where the second tenant exists only to receive the mirror — we offer substantially discounted pricing on the mirror-side tenant.
If you're planning to use PortalSync for DR or offsite backup, talk to your IT Portal account manager before release day to lock in the DR-tier pricing.
Set it up once, runs quietly in the background
The first mirror takes about as long as one cup of coffee for a typical MSP-sized tenant. After that, only the changes since the last run move on subsequent passes — so a daily mirror runs in minutes, in the background, while your team gets on with their day.
For the step-by-step setup guide, see the PortalSync usage guide in the IT Portal knowledge base.
Availability
PortalSync ships with release 4.6.27 in Q3 2026.
To discuss disaster-recovery pricing for your tenant, contact your IT Portal account manager — or reach out through the customer portal — before release day.
