Coming in IT Portal 4.6.27 · Q3 2026
Bulk-update credentials without the duplicates
Importing credentials has always been great for getting data in. But what about updating it? After a password rotation or an audit cleanup, re-importing the same file used to create a second copy of everything — leaving you to hunt down and delete the duplicates by hand.
Now there's a better way. The credentials import gains an Overwrite option that updates existing entries in place instead of creating new ones.
How matching works
When Overwrite is on, the import lines up each row with an existing credential:
- First by Description.
- If there's no description match, it falls back to the URL.
That keeps the matching predictable, so the right credential gets updated.
What it does
- Overwrite ON — a matched credential is updated (username, password, type, and so on). The original creator and created date are preserved, while the modifier and modified date are stamped — so your history stays honest.
- Overwrite OFF — behaves exactly as before, always creating new entries.
- No match found — a new credential is created either way, so nothing is ever silently dropped.
Why it matters
MSPs can now roll out a bulk credential update in a single re-import — rotate passwords, clean up an audit, refresh a batch — with no duplicates and no manual edits afterward.
Availability
The credentials import Overwrite option ships with IT Portal 4.6.27, scheduled for Q3 2026.
