Enterprise documentation. Without the enterprise lock-in.

💰 Five-year total cost of ownership

For a 25-user MSP or IT department, IT Portal runs $500/month at the monthly rate — and as low as $375/month on a 3-year term (25% discount). Over five years that's roughly $22,500–$30,000, versus IT Glue's $43,500–$66,000 at list prices on mandatory 36-month contracts — plus their onboarding fee. That's 48–66% savings, and our volume pricing means the gap widens as you grow: 51–100 users drop to $14/user, with flat-rate tiers at 36–50 and 101–125.

🥳 White-glove onboarding, included

Every 20+ user account gets our dedicated 90-day guided onboarding program at no cost: assisted migration of your existing documentation, integration setup (PSA, RMM, SSO, Active Directory), and a compliance-readiness review — with hands-on guidance from our team through full adoption. IT Glue charges a non-waivable onboarding fee for a self-service-heavy process. See the onboarding program.

🏢 Proven at enterprise scale

We serve partners with over 250 users who migrated from IT Glue and have stayed for years, citing support and value. IT Portal serves 2,500+ paying organizations and 10,000+ IT professionals across five global regions, with SOC 2 Type II certification — enterprise credibility without enterprise pricing. As one partner put it: "After having used IT Glue for years it was refreshing to find an alternative solution that was stable, secure, and robust enough to grow with our needs."

🛡️ Deployment on your terms

IT Portal is the only major documentation platform offering both managed cloud and on-premises deployment. Regulated organizations — defense contractors under CMMC, healthcare under HIPAA, government under FISMA — can run the full platform inside their own boundary on Windows Server with IIS and SQL Server, or choose managed cloud in US, Canada, UK, EU, or Australia data centers for data-residency requirements. IT Glue states they are "strictly software-as-a-service with no on-premises version planned."

🧭 Migration Wizard for all IT Glue data

Our built-in Migration Wizard imports your complete IT Glue dataset — organizations, configurations, passwords, documents, and flexible assets — and the onboarding team runs it with you during your 90-day program. Ask to see the importer run against a sample of your data before you commit to anything.

🔒 No lock-in, ever

Month-to-month billing means you can evaluate IT Portal in parallel while your IT Glue contract winds down — and our 90-day money-back guarantee makes the evaluation genuinely risk-free. If Kaseya's ownership of IT Glue has you concerned about product direction, renewals, or upselling, you can leave any time here: your data exports completely, including a full offline read-only copy of your entire repository deployable to a USB drive or standalone server.

🔍 Search & multi-location structure

IT Glue users report search that "fails to return expected results" and passwords that "can only be separated into folders by location." IT Portal's hierarchical structure — Sites → Facilities → Cabinets → IP Networks — organizes multi-location clients naturally, and Synopsis View surfaces underutilized licenses and redundant services across your entire client base.

⚙️ Automated documentation at scale

Five automated import methods (Active Directory scanning, direct scripts, RMM script integration, SNMP scanning, Excel), automated device-configuration uploads with version comparison for switches and firewalls, an Automated Scorecard enforcing documentation standards, and proactive expiration alerts for SSL certificates, warranties, and agreements — the automation larger teams need to keep documentation current without dedicating headcount to it.

🧩 Templates, editors & extensions

Fully customizable templates and flexible field structures (a common IT Glue complaint is rigidity), online document editing with auto-save, an integrated drawing tool, a shared forms library with publishing, comprehensive revision control, and Chrome/Firefox extensions for credential auto-fill without leaving your workflow. Portal 4's redesigned interface delivers all of it in a modern UI.

📱 Integrations & API without the toll

PSA (Autotask, ConnectWise, Kaseya BMS, N-able, RepairShopr), RMM (Datto, NinjaOne, N-central, Auvik, Atera and more), SSO/SAML, Active Directory, Microsoft 365 — plus iOS/Android apps with QR equipment scanning. And the full RESTful API ships with every plan; IT Glue reserves full API access for its $44/user tier.

💾 Business continuity built in

The Portal Export Tool produces a complete offline copy of your documentation in read-only web format — deployable to a USB drive or isolated server — so an internet outage or SaaS incident never locks you out of your runbooks. Cloud-only platforms can't offer this. (Honest note: our cloud uploads cap at 100MB per file via CloudFlare, comparable to IT Glue; on-premises deployments have no file-size limits.)

🏆 Support that answers

Third-party analysis (Docsie.io): "IT Portal is known to have better customer support than ITglue: quick to respond and fast to action." Our reviews say support is "second to none" and that we "even implement features as requested" — while IT Glue reviews cite tickets that get dropped. At 20+ users, having a team that picks up matters more, not less: you're not navigating an enterprise queue behind larger accounts.

To be fair: IT Glue remains a well-rated product — 4.6/5 on G2 across 704 reviews as of August 2026 (4.7/5 across 613 reviews when we first published this comparison in October 2025). The gap between the platforms isn't user satisfaction with features — it's cost, contract terms, deployment flexibility, and the attention you get as a customer.