Coming in IT Portal 4.6.27 · Q3 2026
CloudRadial, now a first-class integration
If you run your client-facing experience on CloudRadial, your companies, contacts, devices, and service items already live there. Until now, getting that data into IT Portal meant maintaining it twice. This release connects the two directly.
Admins can link IT Portal straight to CloudRadial — the popular MSP customer-portal platform — and from then on all of your managed companies, contacts, devices, and configurations flow into the Portal automatically. Run the import on demand whenever you want a refresh, or let it ride the same nightly scheduled sync that already keeps Office 365 and Intune up to date.
Setup in four steps
The whole thing is designed to be quick to stand up:
- Go to Integrations → PSAs → CloudRadial.
- Pick your region — US, EU, or AU — enter your API keys, and hit Test to confirm the connection.
- Configure how the data maps across: companies, contacts, devices, and service items.
- Run the import once, then let nightly sync take over from there.
After the first run, you don't have to think about it. The scheduled sync picks up changes every night automatically, the same way your other integrations already do.
Familiar from the first click
If you've ever set up the ConnectWise integration, you already know how this one works. The CloudRadial settings page follows the exact same layout as ConnectWise — the same 9 tabs and the same auto-save behavior — so there's no new mental model to learn. Field mappings, sync options, and scheduling all sit where you'd expect them.
You also get live import progress while a run is in flight, so you can watch the sync work rather than wonder whether it's still going.
Try it before you connect a live account
You don't need a live CloudRadial tenant to kick the tires. A built-in Demo mode ships with the integration: type Demo into both key fields and the Portal loads a fully pre-populated sample environment — realistic companies, users, and devices — so you can walk through the mapping screens and a full import end to end before pointing it at production.
Same tier as ConnectWise
This brings CloudRadial into the same integration tier as ConnectWise:
- Two-way sync of companies, contacts, devices, and configurations
- Live import progress during a run
- Nightly automation through the existing scheduled sync
- A setup and day-to-day experience that feels exactly like the integrations you already run
Availability
The CloudRadial integration ships with IT Portal 4.6.27, scheduled for Q3 2026. Once it lands, connecting your CloudRadial data is a few minutes of setup followed by sync that runs itself.
