Slow IT Portal 3.0 Performance and Version 4 Update

Jun 4, 2021

Performance Issue Identified in Version 3

We recently discovered that the Version 3 navigation bar has been causing intermittent performance problems. As a temporary measure, this feature has been disabled while a permanent fix is being developed.

On-premise users are strongly encouraged to update immediately.

We request that users report any observable performance differences to our support department.

Upcoming Changes

Features are now being released on a quarterly schedule. An updated Version 4 is planned for release in July.

Additional Resources

A video explanation of the changes is available, demonstrating the UI updates for both Version 3 and Version 4.