KBs (Central Brain)
Create searchable knowledge base articles in the Portal. Use KBs for general how-to guides related to the technologies in your infrastructure environment.
Examples:
- Server Reboot - Exchange Server Procedures
- Office 365 - Mailbox Fails to Create in Office 365
- Software - Quickbooks User Guide
- PC Setups - Set up Guide

Key benefits:
- Improve user self-sufficiency and satisfaction
- Reduce IT support workload
- Enhance knowledge sharing and collaboration
- Accelerate problem resolution and incident response