Blogs

Newsletter highlighting comprehensive updates from versions 4.5.29 through 4.5.41, featuring major improvements like Duo MFA integration, Cloudflare integration, and a forthcoming .NET Core login performance enhancement that promises a 70% reduction in login time.

New integration with CrushBank enables automatic syncing of IT documentation into an AI-powered search platform. This integration helps IT support teams quickly find and leverage documentation using AI technology, improving efficiency and reducing ticket resolution times with centralized knowledge access and detailed analytics.

Monthly newsletter discussing performance improvements and evolving documentation for Managed Service Providers (MSPs). Highlights recent security enhancements, UI improvements including subfolder support and updated data grids, and login process updates based on customer feedback.

Rewst integration offers MSPs an automation platform to streamline documentation, device management, and workflow synchronization. The integration enables automatic updates of client information, device records, and configurations, helping MSPs scale their operations more efficiently.

Survey invitation offering $20 or 10% off next month's billing as an incentive for completing our customer feedback survey. Your expert opinion helps shape the future of IT Portal.

Comprehensive update featuring security enhancements for API access and user permissions, UI improvements with dynamic contact support and navigation menu changes, mobile enhancements including Mozilla addon support, and password list search performance optimization.

Introducing SharePoint and Teams Migration/Import options, enhanced security features including Export Access and Password Logs, UI improvements with Skills Dashboard and Sub Folders, plus performance optimizations like Navigation Menu Caching.

Critical performance update addressing caching system slowdowns for both on-premise and cloud solution customers. Improves system performance especially for partners with larger data sets.

Major update upgrading to .NET Core 9.0 with new security options, navigation menu improvements, and admin management enhancements. This release emphasizes security improvements and continued backend modernization efforts.

Upcoming integration with Invarosoft's Warranty Wizard™ to display warranty information directly within IT Portal for Dell, HP, and Lenovo devices, with more manufacturers planned. Beta testing opportunity offering 3 months free access for early adopters.

Dramatically faster crawl search powered by SQL Full Text Search technology, new UI features like device import preferences, admin settings updates, and Autotask integration improvements. Focus on performance optimization and user experience enhancements.

Microsoft is discontinuing basic authentication for SMTP in Microsoft 365. IT Portal advises users to transition to alternative authentication methods such as SendGrid for cloud users or explore SMTP relay options for on-premise users.

Major performance improvements resolving intermittent delays in object access, along with UI enhancements including configuration options, DataGrid updates, and theme refinements. This release emphasizes performance optimization and security enhancements alongside continued .NET Core backend development.

New software integrations added including LionGard, ConnectWise Control (ScreenConnect), Splashtop, and CloudBlue. This release focuses on expanding integration capabilities alongside enhanced password management features, DataGrid updates, and AD import refinements.

Introducing two powerful new add-ons: "Portal Rotate" for automated password rotation across Windows PCs, servers, Active Directory, and Office 365, and "My Portal" offering a personalized space for clients and non-IT users to manage passwords and access documents. Also includes top navigation bar updates and time tracking on forms.

Mandatory security update for on-premises customers to upgrade to Microsoft ASP.NET Core 7.0.14, addressing critical vulnerabilities. This release strongly urges all on-premises customers to update their IT Portal to the latest version for enhanced security.

Announcing Microsoft Open AI Integration in beta, allowing users to analyze and organize large amounts of data, integrate documents and knowledge base articles, and provide instant support by answering common questions. Also includes new navigation menu with caching and Active Directory import with Windows 11 support.

UI enhancements and backend migration preparations, introducing improvements across various features like two-factor authentication, credential management, network discovery, and interface design including minimizable left menu and improved search functionality.

Version 4.3.13 introduces three new editor modes (Classic, Document, and Inline), enhanced datagrid column filtering, site-level permissions, and improved password sharing and generation capabilities. These features enhance user experience and provide more flexible documentation workflows.

Update addresses an issue where KB (Knowledge Base) expiration email notifications were not being sent. The fix ensures SMTP/Notification settings are properly applied and users may receive notifications for expiring KBs.

New features and improvements including Microsoft Intune Integration, Meraki Integration, haveibeenpwned Integration, Azure AD Group Sync, News Feed, Browser Plugin updates, and UI improvements.

Network discovery, migration processes for IT Glue, Hudu, PassPortal, and Confluence, enhanced company reporting, HEIC image support, browser plugin updates, mobile app enhancements, and UI improvements including object expiration notifications.

New feature allows users to discover network devices by scanning IP networks for SNMP-capable devices. Preview the feature through a live demo on itportal.com.

New features and improvements including Yubikey support, Office/PDF document indexing, mass editing in datagrids, and various UI and admin changes.

IT Portal achieves SOC 2 Type II audit compliance, demonstrating commitment to high security standards for their SaaS platform for IT Professionals and Managed Service Providers (MSPs).

New features and improvements including a drawing tool, 3CX integration, KB approval process, and various UI and administrative enhancements for on-premises and cloud customers.

Security update addressing an issue where specific company security settings were not being applied to users of the browser extension. Ensures Access Control List (ACL) settings are correctly implemented across all platforms.

New mobile app for IT Portal requiring download from Apple and Google app stores. Seeking feedback from Microsoft Partners about improving Office 365 integration.

64 new improvements and features including DUO support, global themes, enhanced security measures, and various updates to passwords, editor, forms, and reporting functionalities.

IT Portal reassures partners that their services are not affected by the Log4j vulnerability because they do not use Java, and thus are not at risk of external attacks exploiting this security issue.

Major update with over 100 new improvements and features, including SharePoint integration, dynamic main contacts, tags, relationship diagrams, and various enhancements to passwords, reporting, and API functionality.

IT Portal's commitment to enhancing cybersecurity, highlighting ongoing efforts to obtain SOC 2 Type 2 certification and recommending users upgrade to Portal version 4 for improved security features.

Major update with over 100 new improvements and features focused on password management, integrations, and performance enhancements for enterprise users.

IT Portal reassures customers that they do not use the Kaseya VSA product impacted by the recent ransomware attack. Advises customers to verify the security status of their other service providers and emphasizes the importance of remaining vigilant.

Performance issues with IT Portal Version 3 navigation bar addressed. Announces upcoming Version 4 release in July and encourages users to update and report any performance differences.

IT Portal moves to a bi-weekly bug fix release cycle and quarterly feature updates. Aims to improve stability and provide more rigorous testing before pushing new builds to on-premise and cloud platforms.

Security alert about a vulnerability where encryption keys could potentially be accessed with physical server access. Cloud instances automatically updated, on-premises partners recommended to apply latest update.

IT Portal partners with Microsoft's 365 Cloud Storage Partner Program, allowing users to view and potentially edit office documents online without downloading, with full editing for enterprise subscribers.

IT Portal partners with HaloPSA to provide integration that syncs companies, contacts, contracts, and devices directly into the IT Portal with detailed documentation.

Chrome extension allows users to find and access account, device, and local passwords directly from IT Portal. Available for Enterprise or annual Pro/Standard plan users.

Explains how MSPs can perform bulk operations on portal objects such as moving objects between companies, marking devices out of service, deleting accounts, or changing classifications.

New feature for securely storing and managing QR codes for two-factor authentication (2FA). Centralizes one-time password access for engineering teams with logged access.

Import script allows MSPs to collect comprehensive device and user data through RMM tools, with ability to update and push local user passwords to IT Portal.

MSPs can use Portal Export to provide customers with complete data export when ending business relationships. Tool allows data delivery via web server or USB, with optional read-only user account to maintain potential future engagement.

Two methods for MSPs to control customer access to sensitive information in their documentation platform: assigning access to individual login accounts and creating user groups with restricted account permissions.

MSPs help clients adapt to remote work by carefully documenting technological changes and configurations. Emphasizes critical importance of maintaining comprehensive IT documentation to ensure smooth operations during unexpected workplace disruptions.

Support team seeks user feedback to finalize Version 4 of the platform, focusing on improvements like new PDF reporting engine, advanced searches, and Office 365 document integration to enhance portal functionality.

Warning about the risks of publicly exposing IT Portal login addresses online, which can lead to potential security breaches. Provides specific recommendations for securing portal access, such as using two-factor authentication, VPN, and IP access restrictions.

IT Portal partners with Myki to provide extended password management capabilities, allowing users to access IT Portal credentials through Myki's browser and OS plugins. Integration syncs passwords across devices and is available to Enterprise subscription users.

IT Portal team encourages IT professionals to use the reduced workload during the pandemic to thoroughly document their infrastructure and networks. Recommends using on-board template and scoreboard features to create comprehensive documentation.

Major updates featuring new mobile app, integrations with VMware and SolarWinds, and over 200 improvements and bug fixes. Introduces certificate documentation, image rotation, QR code generation, and redesigned billing portal with new user interface.

Major platform updates including enterprise features, new integrations with RMM and PSA tools, and performance improvements. Announces 92 improvements and 93 bug fixes, introducing SAML integration, theme customization, and new UI design.

Significant update introducing new integrations with RMM tools like ConnectWise, NinjaRMM, and Atera, along with enhanced features such as new Scoreboard and improved documentation capabilities. Includes two-factor authentication and user interface improvements across cloud and on-premise versions.

IT Portal encourages current customers to submit testimonials about their experience with the platform. Aims to collect user feedback and showcase the platform's capabilities through customer insights.

Introduction of cloud branding options for IT Portalcustomers.

Fall 2017 feature releases and platform updates.

US East Coast operations update and infrastructure changes.

Announcement of US East Coast operations relocation.

Summer 2017 platform updates and improvements.

IT Portal expands international service offering with new data centers in the US, UK, and AU, introducing an onPremise Unlimited User Edition. Update includes multiple language support, redesigned interface, enhanced search capabilities, and new integration features.

Holiday greeting from IT Portal, wishing recipients success and prosperity for the upcoming year. Reflects on the past year, expressing gratitude to partners and supporters while looking forward to the future.

IT Portal upgrades security platform to combat DDOS and improve performance for overseas customers. Includes support for Confluence data import, new mobile app, interface changes, and bug fixes for both on-premise and cloud customers.

New demo video showcasing IT Portal's features and capabilities including company management, network features, security options, and accessibility tools for comprehensive IT management.

Introduction of custom fields to enhance infrastructure documentation, allowing users to create field groupings called Templates. Update includes interface changes and minor bug fixes for both on-premise and cloud customers.

IT Portal mobile app now available on Apple App Store, with Android and Windows versions coming soon. Update introduces custom branding, document interactions, expiring item email alerts, and improved import processes.

IT Portal relocating web and API servers to new IP address range. Maintenance scheduled for December 31st at 4:00 AM EST, with estimated downtime of 2 hours and potential service interruptions as DNS TTLs expire.

IT Portal upgrading cloud infrastructure, mobile support, and introducing new features like Google Authenticator and Company KBs. Update includes interface improvements and new pricing structure for new customers, effective November 1st.