Sub-Processors
Overview
This page lists all third-party service providers (sub-processors) that IT Portal uses to provide our services. These sub-processors may have access to or process personal data on our behalf as part of delivering our services to you.
We carefully vet all sub-processors to ensure they meet our security and privacy standards. All sub-processors are bound by contractual obligations to protect your data and use it only as instructed by us.
Current Sub-Processors
Core Infrastructure & Hosting
| Sub-Processor | Service Provided | Data Categories | Location | Privacy Policy |
|---|---|---|---|---|
| Amazon Web Services (AWS) | Cloud infrastructure and hosting | All customer data (as cloud host) | United States | AWS Privacy |
| Microsoft Azure | Backup cloud infrastructure | Backup data copies | United States | Microsoft Privacy |
| Cloudflare | DNS services and security | IP addresses, request data | United States | Cloudflare Privacy |
Communication & Email Services
| Sub-Processor | Service Provided | Data Categories | Location | Privacy Policy |
|---|---|---|---|---|
| SendGrid (Twilio) | Transactional email delivery | Email addresses, message content | United States | SendGrid Privacy |
| Mailchimp (Intuit) | Marketing email campaigns | Email addresses, marketing preferences | United States | Mailchimp Privacy |
| Microsoft Office 365 | Business email services | Business communications | United States | Microsoft Privacy |
| RingCentral | Phone system and communications | Phone numbers, call records | United States | RingCentral Privacy |
Payment Processing
| Sub-Processor | Service Provided | Data Categories | Location | Privacy Policy |
|---|---|---|---|---|
| Stripe | Payment processing | Payment information, billing addresses | United States | Stripe Privacy |
Customer Support & Analytics
| Sub-Processor | Service Provided | Data Categories | Location | Privacy Policy |
|---|---|---|---|---|
| Zoho Desk | Customer support ticketing | Support requests, contact information | United States | Zoho Privacy |
| Google Analytics | Website analytics | Usage data, IP addresses (anonymized) | United States | Google Privacy |
| Loom | Customer support video creation | Support video content | United States | Loom Privacy |
| ConnectWise Control | Remote support tool | Screen sharing data, support sessions | United States | ConnectWise Privacy |
Business Operations
| Sub-Processor | Service Provided | Data Categories | Location | Privacy Policy |
|---|---|---|---|---|
| DocuSign | Document signing | Contract data, signatures | United States | DocuSign Privacy |
| Calendly | Appointment scheduling | Calendar data, contact information | United States | Calendly Privacy |
| Anthropic | AI assistance services | Query data, support interactions | United States | Anthropic Privacy |
Development & Security Tools
| Sub-Processor | Service Provided | Data Categories | Location | Privacy Policy |
|---|---|---|---|---|
| Atlassian (Jira, Bitbucket) | Project management, source code | Project data, development information | United States | Atlassian Privacy |
| Pulseway | System monitoring | System performance data | United States | Pulseway Privacy |
| Font Awesome | Font and icon services | Usage data | United States | Font Awesome Privacy |
Data Processing Purposes
Sub-processors are used for the following purposes:
- Service Delivery: Hosting, infrastructure, and core platform functionality
- Communication: Sending transactional emails, marketing communications, and support
- Payment Processing: Handling billing and payment transactions
- Analytics: Understanding service usage and improving our platform
- Customer Support: Providing technical assistance and customer service
- Security: Protecting our services and customer data
- Business Operations: Managing contracts, scheduling, and internal processes
Data Protection Measures
All sub-processors are required to:
- Process personal data only as instructed by us
- Implement appropriate technical and organizational security measures
- Ensure confidentiality of personal data
- Delete or return personal data upon termination of services
- Assist with data subject requests and compliance obligations
- Notify us of any data breaches without undue delay
Contact Information
If you have questions about our sub-processors or data processing practices, please contact us:
Email: [email protected]
Phone: (844) 487-6782
Address: 204 E Orange St, Suite 301, Lakeland, FL 33801
This page was last updated on June 18, 2025. We reserve the right to update this list as our business needs change.
