Overview
IT Portal and CrushBank have partnered to integrate IT Portal's documentation platform with CrushBank's AI-powered search capabilities. The integration automatically syncs IT Portal data into CrushBank's system.
Data Types Synced
Users can control what syncs from their IT Portal instance:
- Devices: Asset information including network equipment and device configurations
- Configurations: Services, databases, file shares, websites, and FTP sites
- Documents: Procedures, diagrams, and technical documentation
- Knowledge Base Articles: Standard operating procedures and institutional knowledge
Key Benefits
1. Faster Problem Resolution
Support teams can reduce ticket resolution time by up to 45% and decrease escalations by 40%.
2. AI-Powered Intelligence
CrushBank's IBM Watson-powered platform doesn't just search keywords—it understands context.
3. Centralized Access
Provides a single interface for accessing IT Portal documentation alongside other support resources.
4. Reduced Training Time
New employees gain instant access to answers rather than spending months learning system locations.
5. Documentation Analytics
Reveals knowledge gaps and identifies which documents are most valuable.
IT Glue Alternative
The integration positions IT Portal + CrushBank as an alternative to IT Glue, offering:
- Competitive pricing
- Flexible cloud or on-premise deployment
- Enhanced AI capabilities
- Automatic knowledge base updates
Getting Started
The integration is available to all IT Portal customers. Users can reference KB7611 for setup instructions.
