Overview
Portal Inc. announced improvements to the IT Portal, with releases scheduled for October 18th, 2024 for on-premises customers and the following week for cloud users. The update prioritizes performance enhancements, user interface refinements, and continued backend development.
Key Improvements
Performance Enhancements
- Crawl Search optimization: Updated to use SQL Full Text Search (Faster)
- Database indexing improvements for select pages
User Interface Updates
- Device Import now includes a Preferred Access Field
- Synopsis functionality refined to hide general items when counts reach zero
- Facilities module now supports permission application to its objects
- File interactions enhanced with view and download options
- Company pages display group membership information
- New dashboard button providing AI-powered IT Portal Help Search
Administrative Settings
- Templates section expanded to allow multiple customer selection in the Applies To tab
Integration Enhancements
- Autotask integration now supports Knowledge Base article exports
Additional Resources
Users can explore these changes via the live demo at itportal.com. Further information is available through the Features, Pricing, and Integration sections on the website.
