Overview
The IT Portal team announced a major infrastructure migration and introduced numerous feature updates to enhance user experience across cloud and on-premise deployments.
Key Announcements
Cloud Infrastructure Upgrade
The company is transitioning to a managed service provider (MSP) tier, allowing the internal team to focus on product development while the MSP handles infrastructure management.
Mobile Support
A mobile application is in development to improve information accessibility for mobile users.
New Features Available
The following features rolled out to cloud customers via the beta portal and on-premise users through updates:
- Google Authenticator Support - Two-factor authentication for enhanced security
- Company Knowledge Bases - Dedicated KB areas for each company
- Enhanced Device List Fields - More detailed device information
- Company Groups in Synopsis View - Better organization of company data
- Expandable Menu Interface - Improved navigation
- Autotask Configuration Importing - Easy migration from Autotask
- IP Network Fields - Enhanced network documentation
- Document Folders - Better document organization
- Image Galleries - Visual asset management
- Data Export Functionality - Export data for departing customers
- Branding Customization - Custom branding options
- User Restrictions - Granular access controls
Note: Google Authenticator support for on-premise users is scheduled for Monday rollout.
Pricing Update
A new pricing structure takes effect November 1st, 2015, affecting new customers only. Existing customers will continue with their current pricing.
