Overview
The IT Portal team reached out to partners during the pandemic, noting we're continuing remote operations while maintaining normal support and development schedules.
Key Message
We encourage IT Portal Partners to leverage reduced support workloads as an opportunity for infrastructure documentation. Our onboarding template and scoreboard features are great tools for this purpose.
For Non-Partners
Those without IT Portal subscriptions are invited to visit our website and download a complimentary white paper on infrastructure documentation. This resource was created by partners and functions as a standalone guide regardless of portal adoption.
Additional Context
We acknowledge that some team members experienced financial and health impacts from COVID-19, and we extend our well-wishes for safety during the pandemic.
Practical Suggestion
Use periods of reduced operational demands to thoroughly document network and infrastructure details—a foundational IT management practice that often gets deferred during busier periods.
