Overview
The IT Portal team has announced a critical performance update addressing caching system issues that were causing slowdowns for partners managing large datasets.
The Problem
The caching mechanism originally designed to improve performance was actually causing slowdowns for some partners with larger data sets.
For On-Premise Users
An update released March 14th, 2025 is strongly recommended to resolve performance degradation issues.
For Cloud Users
The fix has already been deployed automatically. Users previously experiencing slowdowns should notice improvements immediately.
Expected Outcomes
Performance gains will depend on individual environment configurations and dataset sizes. Partners with large data sets should see the most substantial improvements.
Support
The team encourages users still experiencing issues to contact support directly, noting that every environment is unique and may require individualized troubleshooting.
