Overview
The IT Portal announces significant improvements and features coming to both on-premises and cloud customers. On-premises installations receive the update April 22nd, with cloud deployment following the subsequent week.
Key New Features
Integration & Communication
- Portal Drawing Tool for visual documentation
- 3CX Integration for telephony systems
- KB Approval Process for knowledge base workflows
Device Management
- Management URLs with notes functionality
- OS Version field added to device lists
- Cabinet field for hardware organization
- Memory display options (MB, GB, TB)
- Datto RMM network device importing
- WMI-collected hard disk population
Security & Access
- Temporary Access with expiration dates
- Password Generator tool
- Two-factor authentication for stored passwords
User Interface Enhancements
- Updated mobile UI
- Theme sizes (Small/Normal/Large)
- Improved search functionality
- Company report generation with synopsis and object listings
- Portal Export with automatic updates
Administrative Features
- Enhanced logging for item additions, deletions, and recoveries
- Inactive company visibility toggle
- Public/Permalink access without encryption key requirement
- UTF support for US Cloud
- Template time windows and weekday selector fields
The platform also introduces automated relationships for template objects and simplified file management workflows.
