"Great software, easy to use for techs and incredible support!"
IT Glue Alternative
Looking For A Better-Value Alternative To IT Glue?
MSPs who reach out to us prefer IT Portal to IT Glue — and here's why: more features, deployment flexibility, easy migration, and 30-50% lower total cost of ownership.
The Switch Is Easier Than You Think
Why MSPs Are Switching From IT Glue To IT Portal
If you're tired of IT Glue's pricing escalations, multi-year contracts, and limited deployment options, you're not alone. IT Portal serves the same job better — and our Migration Wizard moves your data over in one pass.
For a typical 10-user MSP over five years, IT Portal costs approximately $9,000 compared to IT Glue's $17,400–$26,400 — actual savings of 48–66%. No onboarding fees. No mandatory long-term contracts. 30-day money-back guarantee.
48-66% lower 5-year total cost of ownership
Cloud OR on-premises — the only major IT doc platform that offers both
Migration Wizard moves your IT Glue data over automatically
Head To Head
IT Portal vs IT Glue
Transparent Pricing
Monthly $20/user (5-35 users), down to $9/user at scale, on annual plans. Compare with IT Glue's $29–$44/user locked into 36-month contracts plus mandatory $1,000–$3,000 onboarding fee.
Cloud Or On-Premises
IT Glue is SaaS-only — they've explicitly stated no on-premises version is planned. IT Portal runs in the cloud (US/CA/UK/EU/AU), private cloud, or self-hosted on Windows Server. Critical for HIPAA, SOC 2, government, and data sovereignty.
Customer Support That Answers
Independent reviews consistently call our support "second to none" and "even implements features as requested." IT Glue reviews describe support as "so-so" with issues that "kind of drop." Personalised attention, not an enterprise ticket queue.
IT Glue Migration Wizard
Don't lose years of documentation. Our Migration Wizard automates the move from IT Glue: organisations, contacts, configurations, passwords, documents, and KB articles. We've migrated MSPs of every size, including 250+ user partners.
Portal Export For DR
Generate a complete offline copy of your entire documentation repository as read-only HTML — deploy to USB, isolated servers, or hand to a client. Cloud-only platforms simply can't do this.
No Vendor Lock-In
Month-to-month flexibility, your own encryption keys, and full data export at any time. IT Glue's post-Kaseya acquisition has driven complaints about culture changes, product direction, and aggressive upsells. We're independent and plan to stay that way.
Full Feature Comparison
How Does IT Portal Stack Up Against IT Glue?
| Feature | IT Glue | IT Portal |
|---|---|---|
| Cloud Options | Cloud only | Your cloud (AWS, Azure, on-prem) or our cloud |
| Online Demo | Video demos | Video demos and online demo — test every feature instantly |
| Mobile App | SSO / biometric options | Native image upload and 2FA options |
| Easy Export | API, CSV, PDF | API, CSV, PDF, plus Portal Export App — offline copy of the entire portal |
| Secure Data | Password vaulting | Set your own encryption key for files and passwords |
| DNS Options | DNS documentation | DNS documentation with options for individual records |
| Authentication | SAML, JIT, JWT | Active Directory, SAML |
| Custom Fields | Custom fields on Flex Assets only | Custom templates (sections and fields) for all objects |
| Network Imports | $439/month Network Glue add-on | Included: AD · Azure · VMware · SNMP · password rotation |
| End User Access | $395/month My Glue add-on | Free for the first 24 users, then $1/user/month (250 max) via My Portal |
| Set-Up Costs | 7-day trial + $495–$995 onboarding fees | 30-day money-back guarantee, no onboarding fees |
| Team Pricing (5+ users) | $29–$39/user (3-year term) | $20/user/month with tiered discounts |
| Individual Pricing | 1–4 users at $50–$99/user | 1 user $45/mo · 2–3 users $25/mo each |
| Contract Terms | 3-year contracts on website | Flexible monthly, yearly, or 3-year |
| Reporting Options | Runbook reporting | Customizable reporting |
| Diagrams | Network Glue add-on (automated only) | Visio-like tool (manual only) |
| White Label | yourdomain.itglue.com | yourportal.yourCompany.com or yourCompany.itportal.com |
Pricing reflects publicly listed rates at time of publication. Contact us for current quotes for your specific user count and term.
Migration
Easily Migrated Partners With 250+ IT Glue Users
Fast migration from IT Glue with just a few clicks. Experience a premium migration with our white-glove service. All the capabilities you need, more flexibility, no contract, and superior service — at a lower price.
Organisations, contacts, configurations
Passwords with custom encryption keys
Documents and KB articles
Flex Assets → IT Portal custom templates
2,500+ users love IT Portal
And we've got the reviews to prove it
Joshua Thomson
HelpOX
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