"Great software, easy to use for techs and incredible support!"
IT Portal
Struggling To Keep Track Of Your IT Documentation?
IT Portal lets you organise all your MSP data in one secure central platform so you can easily create documentation and instantly locate, access & share information with your team & clients. It's affordable, customisable & integrates fully with your data sources.
Trusted Since 2007
MSPs & IT Departments Are More Productive & Profitable With IT Portal
Built from the ground up for IT engineers and proven to speed up IT documentation management by 75%.
Hundreds of MSPs and IT departments around the globe trust IT Portal to reduce downtime, create accountability for documentation, and achieve peace of mind that critical information is captured, organized, and accessible.
It doesn't replace your discovery or monitoring tools — it provides the structured documentation layer that turns raw data into usable, audit-ready knowledge.
Trusted by 2,000+ MSPs & IT Teams across 22 countries
24/7 Rapid Response customer support
AES 256-bit encryption & 2FA out of the box
AI-Powered Competitive Analysis
See How IT Portal Compares — Claude.AI Report
Read our comprehensive, AI-generated competitive analysis covering pricing, deployment flexibility, feature differentiators, and real-world feedback from MSPs who've made the switch.
Built For Your Role
Built From The Ground Up For IT Engineers — And Proven To Speed Up Documentation By 75%
For IT Engineers
- Create documentation with pre-built, customisable templates
- Document & share data with one click
- View & update data on the go with the mobile app
- Save 75% of the time spent locating documentation
- Never forget or lose anything
- Eliminate paperwork and filing
- Enjoy decreased stress
- Be more professional & organised
- Reduce phone calls and trips back to the office to find correct info
For IT Managers
- Systemize and standardize documentation processes
- Ensure standards are met with the Documentation Scoreboard
- Save time with pre-built documentation structures
- Increase your team's productivity
- Peace of mind that data is fully secure
- Flexibility to meet client requirements
- Control who has access to data
- Easily import & export data
- Hit targets and see growth from improved efficiency
For MSP Clients
- Clients granted read-only access at no additional cost
- Show a white-labeled portal with your full branding
- Increased transparency means more trust with clients
- Peace of mind that data is fully secure
- Clients impressed by professionalism and expertise of MSP
- Better results, improved efficiency, happier clients
Core Capabilities
Easily Manage Knowledge Bases, Passwords, Configurations & More
Affordable, centralised platform — hosted in the cloud, locally, or on-premises.
Accounts & Credentials
Record logins, subscription, and support accounts with username and password for every device. Use device-specific credentials or link shared login details across devices.
Agreements & Licenses
Store licenses, support contracts, domain names, SSL certificates, and SLAs. Have accurate info when renewing environments and get notified about agreement expiry.
Companies, Contacts & Sites
Reference documents, licenses, passwords, contacts, diagrams, KBs, forms, and device info — all grouped together by company or server site.
Best-in-Class 24/7 Support
24-hour monitoring of our services with technicians available onsite. In an emergency, reach us by phone for a fast fix.
Bank-Level Data Security
AES 256-bit encryption, 2-factor authentication, encryption at rest, and an optional customer-controlled encryption key.
Pre-Built Documentation Structures
No need to build your own system in Google Docs or SharePoint. IT Portal has a proven, out-of-the-box organisation structure for your data.
Customisable Interface & Permissions
Built with engineers in mind. Customise what users see, fields, and custom branding. Restrict access to data for certain users in access settings.
Cloud or On-Premises
Unlike most other IT documentation platforms, IT Portal supports cloud, local, or on-premises deployment — with full export and sync between instances.
Documentation Scoreboard
Ensure that all required documentation is completed and stored. Identify systems and servers that aren't yet documented and close the gaps.
Portal Export For Offline & DR
Portal Export connects to your IT Portal and sends documentation to a remote host for offline or disaster-recovery access. Read-only HTML, USB-deployable.
Devices & Configurations
Document in detail every device on your networks: names, descriptions, IP addresses, access info, and other key details — with configuration version comparison.
Structured Knowledge Bases
Create clear, searchable KB articles that can be accessed and referenced by anyone with permission. Include scripts or attach files as needed.
Integrations
PSAs, RMMS, authentication and data integrations
Accelerate your IT operations with IT Portal's seamless integrations. You have data in a variety of sources. IT Portal allows you to easily import data from your existing PSAs, RMMs and familiar platforms like Excel, Office 365, and VMware. Our exceptional customer support helps to ensure a smooth onboarding process.
For extra security, safeguard your sensitive data by using SAML, Office 365, Active Directory, and other authentication options. Below are our top integrations.
2,500+ users love IT Portal
And we've got the reviews to prove it
Joshua Thomson
HelpOX
Get Started
Get Started Today — Risk Free
Take our interactive demo for a test drive, then sign up for the first 30 days 100% risk free.
