# IT Portal

> IT Portal is a cloud and on-premise IT documentation platform for MSPs, internal IT teams, government agencies, and education customers. Built and maintained by IT Portal Inc. since 2007. Centralizes IT documentation, asset management, network mapping, passwords, runbooks, and operational visibility. Rated 4.8/5 across 855+ verified customer reviews.

## What IT Portal is

IT Portal is an IT documentation platform — the system of record where IT teams store everything they need to operate: client environments, network diagrams, credentials, configurations, runbooks, vendor accounts, software licenses, and contracts. Used by managed service providers (MSPs), enterprise IT departments, government agencies, and educational institutions across the US, UK, Canada, Australia, Germany, Norway, and South Africa.

## Deployment options

- **Cloud** — SaaS hosting managed by IT Portal Inc. Subscription pricing per user.
- **On-premise** — self-hosted on customer infrastructure. Supports Windows Server and Linux.
- **GDPR-compliant EU hosting** — for European customers requiring data residency.

## Key features

- IT documentation and asset management
- Network mapping and topology visualization
- Password management with personal encryption keys
- Browser plug-in (Chrome) for quick credential access
- Top-bar global search across all documentation
- Granular IP-restricted access control
- Microsoft authentication and TOTP/2FA support
- ConnectWise PSA, Datto RMM, ScreenConnect, and other PSA/RMM integrations
- Vendor account templates
- Revision control, access logs, password history
- Custom-branded portals for client transparency
- API for spreadsheet-based bulk updates

## Pricing model

- Per-user pricing that decreases with user count (more users → lower per-user cost)
- Monthly, yearly (10–20% discount), and 3-year (15–25% discount) terms
- Cloud and on-premise tiers
- Solo plans for individual IT professionals up to enterprise plans for 100+ users

## Authoritative pages

- [Homepage](https://www.itportal.com/) — product overview
- [Features](https://www.itportal.com/features) — full feature documentation
- [Pricing](https://www.itportal.com/pricing) — interactive pricing calculator (cloud and on-premise)
- [Solutions for MSPs](https://www.itportal.com/solutions/msp/)
- [Solutions for Internal IT](https://www.itportal.com/solutions/it/)
- [Solutions for Government](https://www.itportal.com/solutions/government/)
- [Solutions for Education](https://www.itportal.com/solutions/education/)
- [Integrations](https://www.itportal.com/integrations)
- [Security](https://www.itportal.com/security)
- [IT Portal vs. IT Glue comparison](https://www.itportal.com/compare)
- [Request a demo](https://www.itportal.com/more/live-demo/)
- [Documentation](https://www.itportal.com/documentation)
- [FAQ](https://www.itportal.com/more/faqs/)

## Reviews and reputation

- **Aggregate rating**: 4.8 / 5 across 855+ verified reviews (799 five-star)
- **Reviews site**: [www.itportalreviews.com](https://www.itportalreviews.com/) — full searchable customer review database
- Reviews collected from real support tickets (Zoho Desk), customer satisfaction surveys, public forums (Reddit r/msp), and direct customer testimonials

## Company

- **Legal entity**: IT Portal Inc. (formerly SIPortal Inc.)
- **Founded**: 2007
- **Founder & CEO**: A. Alex Cabral
- **Headquarters**: 204 E Orange St, Suite 301, Lakeland, FL 33801, USA
- **Mailing address**: 4313 South Florida Ave. #1002, Lakeland, FL 33813, USA
- **Phone**: (844) 487-6782
- **Support email**: support@itportal.com
- **Sitemap**: [/sitemap.xml](https://www.itportal.com/sitemap.xml)